1-9-12; Thoughts on defending accident disputes and fight claims in the IL WC system

The odd proclivities of our system allows claimants and their attorneys to stall and delay resolution of claims presents difficult challenges for adjusters, risk managers and defense attorneys. Right now, we have a challenging and major fight claim our client wants to defend and win. We also have numerous accident disputes where supervisors and other co-workers need to be called to refute the claim.

In such claims, if the claims are not going to be tried in the near future, our defense clients are at a dramatic disadvantage in defending either claim. The problem they face is claimant has a strong chance of being around when the matter is tried. Claimant’s counsel have every option to stall and delay the hearing, as many do in this state.

The defense disadvantage is our witnesses may move on to other companies and other pursuits, sometimes in other states. A related disadvantage is getting a defense witness to return to testify when they are no longer employed by our clients. You can have witnesses served with a subpoena. That doesn’t mean they can’t actively or passively “forget” what they knew at the time of the four and five year old event.

Witnesses do that all the time to avoid being called. Many witnesses also don’t want the controversy and stress of testifying under oath with claimant glaring at them long after a nasty claim has settled down.

In our view, sometime the best and maybe the only way to protect our clients in these sort of claims is to get

·         Recorded statements of our witnesses and then follow up with

·         Videotaped evidence depositions

If we do so, your record is generally protected—the problem with getting depositions of defense witnesses in advance is they can’t directly rebut later testimony of claimant.

And claimant’s counsel will also know precisely what the defense witness said in the videotaped evidence deposition and could therefore “plan” their client’s testimony around the deposition testimony if possible.

But in our minds, it is still way better than waiting and seeing what happens to our defense witnesses in two or three years after the claim has been filed and allowed to badly linger.

And we also feel some claimant attorneys might drop claims if you do a solid job of rebutting them and documenting the rebuttal well prior to the full hearing.

If claimant’s counsel won’t agree to a videotaped evidence deposition, you have to file a petition known as a dedimus potestatem. If you need details, send a reply.

Please feel free to send your thoughts and comments.

1-9-12; We thought we had great news to report on IL WC PPPs but, sadly, we probably have a couple more months to go. We did see FAQ’s from the DOI about IL WC PPP’s—see below

This past Tuesday, letters from the Illinois Department of Insurance sent on December 30, 2011 were received by three approved WC PPP providers confirming they were “finally approved.” We assumed final approval meant rock-and-roll, good-to-go, hasta-la-vista baby!!! Instead, we learned it was yet another administrative teaser. At present, our regulators and stat-rats continue to finalize the PPP legislation designed to give Illinois employers that ability to direct medical care and otherwise limit choice of care.

The three PPP administrators approved so far are listed on the Illinois Department of Insurance website and are CorVel Healthcare, Coventry Health Care Workers’ Compensation Inc and HFN, Inc. The preferred provider program was authorized as part of House Bill 1698, the workers’ compensation overhaul legislation passed by legislators in May and signed into law in June by Gov. Quinn.

A PPP is a group of medical providers that has been approved by the employer to treat workers for their injuries. Employers may hire an administrator for the PPP, and the Department of Insurance must approve PPP applications by employers and administrators. Under current law that will not change unless and until all rules and PPP’s are in effect, an injured worker was entitled to choose two doctors for treatment, and to receive treatment from any medical providers to whom his doctor referred him.

Under HB 1698, if an employer is not enrolled in an approved PPP, an injured worker still will be able to treat with his choice of two doctors and all referrals.

Illinois Employers who are enrolled in IL WC PPPs may direct the injured worker's care to medical providers in the network. An employee may opt out of the network at any time upon notice to the employer. However, if an employee does opt out, he is limited to one choice of physician and any referrals by that physician.

An employer using a PPP must provide notice of the availability of the PPP to its workers on a form promulgated by the Illinois Workers’ Compensation Commission. If you need the link, send a reply—it has not yet been linked to the IWCC’s forms section of their website.

Getting the rules in place will require review by the state Legislature's Joint Committee on Administrative Rules (JCAR), which will take at least 150 days after the rules are finalized. The IL Department of Insurance managers have confirmed the proposed rules should be submitted to the committee this month. JCAR will review the rules and then schedule a public comment period.

This is from the Illinois Department of Insurance website - Frequently Asked Questions Regarding Workers’ Compensation Preferred Provider Programs (WC PPPs)

1. What are the requirements for obtaining approval of the WC PPP?

Current PPP registration would require each applicant to meet the provisions of:

a. 215 ILCS 5/370 k (Registration); b. 215 ILCS 5/370l (Fiduciary and bonding – where applicable); c. 215 ILCS 5/370m (Program requirements); d. 820 ILCS 305/8.1a(a)(1) (Occupational and non-occupational network adequacy); e. 820 ILCS 305/8.1a(a)(2) (Physician and provider network adequacy appropriate for treating injured workers); f. 820 ILCS 305/8.1a(a)(4) (Prohibition on inappropriate economic credentialing); g. 820 ILCS 305/8.1a(a)(5) (Prohibition against unreasonable discrimination in terms of noninstitutional provider agreements); h. 820 ILCS 305/8.1a(b) (Description of any economic evaluation policies and procedures); and i. Applicable sections of 50 IAC 2051 which implement the above referenced statutory references.

2. Are the networks composed of doctors and facilities?

Yes. WC PPP networks may also be specialty networks.

3. Will an employer be allowed to select doctors from a specific group, or will they be forced to select all doctors from a given group when choosing that group

To the extent that an employer desires to directly contract with individual providers (Section 8.1a), they may establish terms and conditions that must be met as long as such terms and conditions do not unreasonably discriminate against or among noninstitutional providers (Section 8.1a(a)(5)).

To the extent that an employer desires to directly contract with a WC PPP to use a “nested network” (a network which is a smaller component of the whole and such restricted network has been approved by the Department), the employer would also have that statutory flexibility.

4. Do specialty networks, such as pharmacy and physical therapy fall within the WC PPP? How will these networks be handled?

Specialty networks fall within the WC PPP and will be handled in the same manner as other providers.

5. Will current occupational medicine providers be required to join a WC PPP in order to qualify as a preferred provider?

Yes.

6. What are the requirements for employee notification of the WC PPP? Is the DOI working with the Commission to establish this form?

These requirements are stated in 820 ILCS 305/8(4)(A). The DOI is cooperating with the IWCC in developing the form to be used.

7. What confidentiality restrictions will apply to required WC PPP filings?

PPP filing documents will be handled similarly to other provider network filings with regard to both subpoenaed material and material requested under a Freedom of Information Act request. Section 8.1a(b)(1) of the Workers’ Compensation Act requires the Director not to publicly disclose any filed information determined to be confidential, proprietary, or a trade secret.

8. Will provider reimbursement rates be held confidential?

Yes.

9. Will a WC PPP administrator be notified when a request is made for a copy of their filing?

Not as a routine matter. Such a request would fall under FOIA standards and requirements. (5 ILCS 140/1).

10. How will the Department handle WC PPP renewals?

The procedure is outlined in 50 IAC 2051.240 – Registration, Renewals, and Appeals.

11. Will an employer have to register as a WC PPP Administrator if they utilize more than one WC PPP?

Yes, if they are the entity which directly contracts with multiple WC PPPs.

12. Will WC PPPs have additional or alternative registration, fiduciary or bonding requirements than those in law and regulation

Not currently.

13. What late payment standards will apply, given that there is one standard in the Insurance Code and another in the Workers’ Compensation Act?

Standard rules of legislative construction will apply to resolve any apparent conflict.

14. Section 370m(2) requires that notice be given to beneficiaries of “any limitations or exclusions” to coverage. Must notice be given of all possible defenses under the WC Act?

No. Disclosures should provide notice to beneficiaries of possible financial liability if their WC claim is determined to be non-compensable.

15. Section 370m(4) requires that notice be given of a complaint procedure. Will there be a required DOI complaint procedure?

Notice must be given to beneficiaries of any complaint procedure, if one exists.

16. Section 370m(5) requires disclosure of “deductible and coinsurance” amounts. These don’t apply in WC, what should we do?

If there are none, then there are none to disclose.

17. What will be the parameters used by the Department to define an “adequate number of occupational and non-occupational providers”, an “adequate number and type of physicians”, “availability and accessibility of care”?

The Department of Insurance will solicit comments from interested parties and promulgate best practice standards.

18. 50 IAC 2051.280(b) requires that an employee be charged no more in out-of-pocket expenses in the event of necessary out of network care. Will this be applied to WC PPPs?

Yes. Employees should not be penalized for networks that would otherwise be inadequate.

We thank the reader who sent us most of the information above. KC&A has at least one client who is seeking assistance and counseling in forming their own approved PPP network. If you know of someone who could assist us in navigating this minefield, please send a reply. We appreciate your thoughts and comments. Please do not hesitate to post them on our award-winning blog.

1-3-12; NEXT WEEK!!!! NEXT WEEK!!!! NEXT WEEK!!!! NEXT WEEK!!!! NEXT WEEK!!!! NEXT WEEK!!!!

2011 Amendments and the Impact on Vocational Rehabilitation

 

Space is limited. Reserve your Webinar seat now!

 

(Texas Adjuster CEUs and CCMC credits have been applied for.)

 

 

 

Date:        Tuesday, January 10th, 2012

Time:     11:00AM - 12:00 PM CDT

 

Woodlake Medical Management and Encore Unlimited are excited to sponsor this free educational webinar. In this webinar, Gene Keefe of Keefe, Campbell & Associates and Roberta Bandes of Encore Unlimited will review the 2011 Amendments and discuss the impact they will have on vocational rehabilitation going forward. Claims adjusters, claims managers and risk managers/employers concerned about the costs associated with wage differentials and permanent totals in the state of Illinois are strongly encouraged to attend. If you have any specific questions about vocational rehabilitation or the 2011 Amendments that you would like to have addressed in this presentation, please feel free to email them to chris@woodlakemedical.com prior to the webinar. 

There is limited capacity for this webinar, so please register today!

Registration Link: https://www1.gotomeeting.com/register/383015424

Sponsors:

In 1994 Woodlake Medical Management was created with one simple concept: To give you quick IME appointments scheduled with a wide variety of doctors, while efficiently delivering well-explained, definitive medical opinions. We are a group of dedicated, friendly people who strive to consistently treat you so well that you look forward to doing business with us.

Encore Unlimited is an established disability management company providing a full complement of case management services to our customers in Wisconsin, Iowa, Illinois, Minnesota, New Mexico, Upper Peninsula of Michigan and Arizona. While we opened our doors for business in July 2001, our staff, both management and field case managers, have been working in this field for the past twenty years and have well developed relationships with most of the primary insurance companies, self-insured employers and the medical community.